luxury boutique Eighteen97

 

Welcome to Eighteen97 and our online version of or guest information folder. 

We have made this information available online to our guests post Covid 19 lockdown as part of our commitment to safety as information folders have been temporarily removed from ours rooms. If you are staying and would like a hardcopy version just let us know.

Welcome!

We purchased Eighteen97 in January 2014. At the time it had not been permanently lived in for over 40 years. Our renovation project was a bit of a labour of love, with a few tears along the way, before we were able share, what we think, is a lovely house and wonderful location with you. We still have more plans for the house and the gardens, they evolve all the time! No doubt they will take a few years more to complete!

The house was built in 1897 out of the stone from the old Goathland church. It was commissioned by a German classic pianist, Christian Gotleib Padel. He played for the York Symphony Orchestra and this house was built as his holiday home. He used to play recitals in the Reading Room in the village. His time in Goathland was sadly relatively short lived as he left at the start of the First World War and never returned.

Here you will find information about Eighteen97 and the surrounding area, which we hope you find of use during your stay. Please take a few moments to familiarise yourself with the contents, especially those relating to safety and emergency procedures.

If you have any queries, questions or requests please do not hesitate to let us know and we will do our best to help.

We very much hope you will enjoy your stay at Eighteen97.

Tim and Fiona Gardham

 

Part 1 Saftey Matters

Emergency Contact

In the event of an emergency during the night your owner occupier hosts can be alerted by knocking on the external door marked ‘private’ situated nearest the car parking area. You may also call 01947 896 317 at anytime should an emergency arise.

Fire Safety

For your own and other guests’ safety please study the fire instructions and evacuation procedure detailed in this folder in full.

First Aid Kit

You will find a small first aid kit on the bookcase in the sitting room.

Parking

Parking is to the side of the house in the gravelled area. Please park in the marked bays and please do remember to shut the gates as the sheep are rather prone to enjoying our garden if allowed!

We cannot accept responsibility for any loss or damage caused to vehicles whilst parked on the premises and they are parked entirely at the owners risk.

Smoking and Vaping

For the comfort and safety of all guests smoking and vaping is strictly prohibited anywhere within the house.

Should you wish to smoke or vape outside all we ask is that this is done with consideration to other guests and that you do close doors behind you to stop smoke entering the house. Please remember to discard spent cigarettes carefully to avoid any risk of fire.

Any guest found smoking or vaping within the house will be asked to leave immediately, making payment in full for their whole stay plus a further £50 cleaning charge to make the room habitable for future guests.

Valuables

You are reminded to ensure you keep any valuables safe during your stay as Eighteen97 cannot take any responsibility for items lost, stolen or misplaced during your stay.

 

Part 2 Guest Information

Boot Wash

You will find a helpful little boot wash station at the front of the house by the entrance to the parking area.

Breakfast

Breakfast is served in the dining room from 8.15 am – 9.00 am each morning. At present we may ask you to agree a time for breakfast to ensure social distancing. On sunny days if you wish to have breakfast in the garden do let us know. We are also able to offer a ‘breakfast in a bag’ option for you to enjoy in your room if you prefer.  If you require an earlier breakfast due to work or travel commitments please let us know the day before and we will aim to accommodate or provide a breakfast to go.

Cycles

Storage for a limited number of cycles is available on request.

Departure

We may currently ask you to agree an departure time with us to ensure social distancing.

If you have booked via Booking.com, Expedia, Hotels.com or another OTA your checkout time is by 10.00am.

If you have booked direct check-out is by 10.30am.

Should you need any onward travel directions or assistance please let us know and we will endeavour to help.

Please settle your bill in full prior to departure with cash, debit card or bank transfer. Due to recent changes to legislation, it is unfeasible for us to accept credit cards; we hope this does not cause undue inconvenience.

We are unable to offer a late check out option at the moment due to lengthened cleaning schedules.

Dietary Requirements

Should you have any special requirements which were not discussed at the time of booking please do let us know and we will do our best to cater for these.

Early Morning Call

You will find a radio alarm clock with ipod dock in your room.

Fresh Milk

The guest fridge is currently not in use, we will pop fresh milk outside your door each afternoon. Please let us know if you need the supply replenishing. 

Guest Feedback

We really do value your feedback and should you have any suggestions to enhance your stay now or in the future please do let us know.

Hairdryer and Clothes Brush

You will find these for use during your stay in the drawers in your room.

Hospitality Tray

This has been reduced at present to avoid unnecessary wastage. Should you require any of the contents replenishing just let us know.

iPod

The radio alarm clock in your room has an iPod dock.

Iron and Ironing Board

These are available for delivery to your room on request.

Local Suppliers

We aim to source many of the food products we use from Yorkshire suppliers. We are happy to chat to you about our suppliers if you wish to know more.

Lunch

We can provide a hikers packed lunch usually with 24 hours notice. However at present as supplies can be difficult to obtain please order before arrival if possible to ensure availability.

Pillows and Blankets

Spare pillows and blankets are available, please ask if you require these.

Places to Eat

There are a number of pubs and tearooms in the village. The Mallyan Spout and Inn on the Moor both serve good pub food.

There is further choice in surrounding villages with Whitby and Pickering having a wide choice too. Everyone has their favourite and you will find a book in the sitting room with comments, good, bad and indifferent on places we and previous guests have sampled. We are always happy to offer further advice and share our own experiences too. 

Servicing Rooms

Our usual daily servicing of rooms is currently suspended. Each day you will find a little bucket outside your door with supplies and goodies. If there is anything at all that you need please let us know. For stays of 4 nights or more we will agree a freshen up day with you should you wish. Please remember to leave any rubbish, used milk flasks etc outside your bedroom door each morning before you depart for the day.

Telephone

Most visitors now have mobile phones, although service in Goathland can be limited. Should you need to use our landline please let us know. A charge may be made for the usage.

Television

TV reception in Goathland is not the best but it is better than it used to be! You may at times, during certain weather conditions, get some picture interference, please do not adjust the TV settings they are the best they can be. The TV in your bedroom has free view channels and is also a Smart TV with access to Netflix and Amazon Prime should you have an account.

Wi-Fi

The house is wi-fi enabled (superfast…well as fast as Goathland gets!) should you need to access the internet via your laptop, tablet or phone during your stay.

This is via a secure network, please use the access code b846c8ea36.

Visitor Book

You will find our visitor book in the sitting room. Please let us know how you have enjoyed your stay.

Thank you for staying

We would love to welcome you back to Eighteen97 in the future. For our best rates and exclusive offers always make sure you book direct. And if you join our VIP newsletter club you will also find added discounts and benefits. Just sign up via our website or ask us before you leave and we can do this for you.

Part 3 – The Garden at Eighteen97

As with the rest of the house the garden had been rather neglected for many many years when we purchased in January 2014. We have already had a lot of dead or dying trees removed, can you believe they completely blocked the view at the rear of the house! And whilst we do want to keep a natural feel to the garden we have cleared masses of undergrowth and debris too so we can look to create tranquil areas for you to enjoy.

Our plans keep evolving and will take a number of years to develop. We also want to try to improve the drainage and re-establish the various fruit trees in the orchard area so we can add more fruits from the garden to our breakfast menu.

In the meantime please enjoy the garden, keeping to the left side as you look out from the dining room windows. We have a selection of garden games, boules, quoits and croquet, just let us know if you would like to use them.

Do be aware that there are a lot of uneven surfaces and it does get wet after rain and as we have to say, its use by you is entirely at your own risk.

Of course if you have any ideas for a particular area please do share them!

Part 4 – Eco – Awareness at Eighteen97

Many of us are increasingly aware of the impact our actions and day to day lives have on both our immediate and wider Environment. We have made a conscious decision at Eighteen97 to try our very best to be aware of any such factors, whilst being mindful not to impact on the enjoyment of your with us.

We add a simple Reduce, Recycle and Reuse policy and we hope you will join us in ‘doing our bit’ to help our wonderful world.

Reduce

Lights – Where our light fittings allow we do use low energy light bulbs. Please remember to switch off lights when not in use and when you leave your room.

Water – Yorkshire tap water is excellent and to help cut down on bottle wastage and recycling we now provide fresh filtered tap water for you to enjoy in your room. We also catch rainwater for use in the garden.

Recycle

Waste – We recycle all waste wherever possible in accordance with local authority collections and in addition to this recycle aged linens etc. You can help by placing newspapers, plastic and glass bottles by the side of your waste bin for recycling, this ensures they are not contaminated by other waste.

Reuse

Towels – Millions of towels are unnecessarily washed in hotels across the globe everyday. At Eighteen97 we do not look to change towels daily but will or course change them on a regular basis during longer stays. If you do need new towels everyday we will of course oblige but we do make a small charge per change for this extra service.

Bathrobes – At present we are popping bathrobes in your room but can supply on request.

Bedlinen – For guests staying longer than 6 nights we do look to change bedlinen at the midpoint of your stay unless you tell us you are happy for it to remain a little longer.

 

Thank you for your help and co-operation